Refund Policy

Returns

The right of withdrawal, and refund, for any reason, you can submit it within 14 days from the date of receipt of goods received at the address provided at the time of purchase, thus respecting the Consumer Code, Article 52 et seq. of D. Lsg. 206 of 2005 in force in Italy, where is located Passaggio Cravatte, Vat Number: 02467340184. So within 14 days from the arrival of the goods to the address provided by the consumer/customer the same can ask for a refund but first provides for the return at his own expense of the goods received.

If the goods are not returned to Passaggio Cravatte, via Dei Mille 10, 27038 Robbio, (PV), Italy, within the terms of the law mentioned above is not entitled to any refund.

After 14 days is not possible to have the right of withdrawal or refund.

The right of withdrawal or refund, according to Italian law, is not applicable when the goods ordered have customizations, in this case written and described in the space notes of our online shop.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
– Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@passaggiocravatte.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@passaggiocravatte.com and send your item to: via dei mille 10, 27038 robbio PV, Italia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: via dei mille 10, 27038 robbio PV, Italia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.